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Customer Service

Greetings! Thank you so much for finding your way to Silly Shiny shop.
So here you will find my philosophy and answers to some commonly asked questions. Let us know if you have any questions and we'll get right back to you.

+Custome Crafting. We at Silly Shiny provide high quality from best designers jewelry. We custome craft each jewelry to your wanted size, gold color etc. Please allow 2-3 weeks to craft your custom made jewelry .
+USA & Canada FREE Shiping
+ We give FREE jewelry certificate free of charge. We partner with IGL labs for your jewelry inspection. you are welcome to click here to check out their site. To recieve this free service please ask for it when ordering and please allow 2 addtional business days once your beautiful jewelry is finished for the inspection. 
+FREE gift wraped. 

You can reach Silly Shiny @ (718) 414 - 2987
Monday- Saturday 6am and 1pm EST

Because of the time zone difference there will be more chances for us to talk if you called me
between 6am and 1pm EST, otherwise please leave a message and I will be sure to call you back , contact us or convo me on etsy
 

 

Shipping & Delivery
We ship to you with Fed-Ex express insured international delivery, 1-3 business days to your doorstep with tracing number 
FREE SHIPPING for all USA clients.  
 
Returns & Replacements
 
Purchaseing from Silly Shiny is 100% safe. If you don't like the jewerly we crafted for you return it to us in same condition you got it and receive full 100% refund.

1. Safe, 7-day 100% money-back guarantee!
Put your mind at ease. If you don’t like it, send it back unworn and unaltered for a 100% refund!
2. We only use high quality conflict free diamonds.
3. Free Gift Box and Packing
4. Free Shipping- fully insured first class Fed-Ex Express  1-3  business days
5. Free Jewelry certificate + evaluation (per your request, when ordering).
6. Silly Shiny is one of Etsy's most trusted sellers. Please see our feedback:https://www.etsy.com/your/shops/SillyShiny/reviews?ref=shop_info

We offer a 6 MONTH WARRANTY. Because of the high cost to insure the shipment of your ring, should an accent stone fall out, or repair become necessary, you won't send the item back to us. Instead, we will send you the appropriate accent gems/diamonds needed for a local jeweler to set. You will send us pictures of the problem, at which time we will determine the fair cost in US Dollars that should be refunded to you for the labor of the repair charged by this local jeweler. This amount will be refunded in US Dollars to you through the method is which you originally paid for the item, which you can use to take your item to a local jeweler of your choice for repair. You will be responsible for the difference in currencies or the difference in price should there be one. We cannot be responsible for damage done to your piece by another jeweler. If you have another jeweler work on the piece in any way (including sizing and cleaning) you void the warranty

ALL CLIENTS: There is no warranty for center stones. If you want your center stone and piece covered against loss, damage, or theft etc, you can insure your piece through your Homeowner's Insurance Policy. If you have another jeweler work on the piece in any way (including sizing and cleaning) you void the warranty. We cannot be responsible for any damage done or problems resulting to the ring by another jeweler. However, if another jeweler damages your piece, and you would like our help with the repair, we are happy to do this for a nominal charge. Warranties apply only to the original buyer of the piece(s).

We reserve the right to make changes to our site, these policies and these Conditions of Use at any time with or without notice. 

PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.
Rerutn & Replacements - 7 days from when you recive your jewelry you can return it and get full refund. 7- 30 days after you recived your jewelry if you would like you can return you item, we charge 10% for restocking. 
 
Ordering
 
When ordering please make sure to provide all details necasery to for us to custom craft your sweet  jewelry.

All Orders need folowing information: 
1. You phone number for the delivery.
2. Would you like a jewelry certificate-appraisal? Yes / No 
 
Any info you would like to share with us, questions, prefered timelines please write to me on "Note to seller". 
Feel free to contact us with any special question or request
Here for your service
Thank you ! 
Silly Shiny