FAQ

♥ When can I expect my items to be delivered?  
At Silly Shiny Diamonds (unless otherwise stated), each piece is handmade and custom-made for each order; therefore, please allow 2-5 weeks to create your beautiful item.

♥ Do you offer financing? 
Silly Shiny Diamonds offers up to 6 installments. We begin creating your beautiful piece after the first payment is received, and ship it to you after the last payment is made. If you are willing to pay this way, please message us now.

♥ Where do you ship to & what are the shipping costs? 
Silly Shiny Diamonds jewelry ships worldwide, and shipping is completely free!

You receive the best available shipping service! All orders ship with tracking.
All orders are shipped via FedEx/DHL Express shipping.

♥ Do you charge Customs fees & duty charges?
Shipping is free; however, import duties & fees that may apply in your country are not included in the total sum. Because each country has different rules, we can’t predict duties & fees; therefore, we don’t include them in our jewelry totals.
You can check your country's duties & fees with your local post office / fedex.

♥ Buyer Responsibility Duties and Fees
All shipments to all locations are the buyers' responsibility, including any applicable fees and duties. They must also independently release the package from customs within 5 days of its arrival in the country.

If the package is returned to the sender due to a refusal to release it from customs, the buyers are responsible for any charges, fees & duties that apply on return.

♥ I have placed my order. When can I expect to receive it?
Most of our jewelry is handmade per order, and it usually takes about 3-5 weeks from the time you place your order until you have it in your hand.
* Custom orders can take 4-6 weeks. 

♥ Can you do custom or personalized orders? 
We love doing custom design projects - Share with us your dream ring/design idea - we can make it happen! Contact us now for more information.
Most ring center stones can be personalized!
Diamonds, morganite, sapphire, tanzanite, opal, rubies and more….

Custom and personalized pieces are final sale for change-of-mind returns. Please see our Returns & Exchanges policy below for details.

♥ What is your extra special something? 
In addition to our exquisite design, impeccable craftsmanship & amazing prices, we offer a complimentary IGL jewelry certificate with evaluation, which our clients can request with every purchase over $1,000. Please note it is not done automatically; it is per the client's request when ordering. 

Issuing a certificate takes an additional 2 business days after we've finished crafting your beautiful piece, so please ensure you order with sufficient lead time.

♥ Sizing details
We recommend that you confirm the appropriate size for your rings prior to placing your order online.
If you are not sure about your ring size, or if you are buying a ring as a surprise and don't have the ring size, contact us now and we will help you out!
If you have any concerns regarding future ring sizing, please contact us.

Ring sizes tools can show up to 1 size up or down different size, depending on the size tools used.

♥ Gift wrapping and packaging
All our orders are shipped in our Silly Shiny Diamonds signature box!

♥ Warranty
We offer a 6 month warranty on all of our gold and diamond jewelry. If anything comes up, we're always here to help you.

We can't be responsible for damage done to your jewelry by another jeweler. If you have a jeweler work on the jewelry in any way, example: ring sizing, your warranty is void.

There is no warranty for breakage/damage/loss for diamonds, gemstones or lab created stones. If you want your center stone or jewelry covered against theft, loss, damage, or more, You can insure your jewelry through your homeowner's Insurance.

Our warranty applies only to the original buyer and does not include shipping services.

Returns & Exchanges

I want you to feel confident choosing your jewelry and love it when it arrives.

Jewelry from our existing collection can be returned. This includes pieces made to order in your selected ring size and gold color from the options offered on the product page.

If you change your mind, please email info@sillyshiny.com within 14 days of delivery to request a return and receive instructions.

Jewelry must be unworn, in its original condition, and returned with all original packaging and accompanying documentation. Please contact us before sending anything back.

Custom & Personalized Jewelry

Pieces created or personalized especially for you are final sale and cannot be returned or exchanged due to a change of mind. This includes:

• Custom designs created to your specifications.
• Special changes to an existing design.
• Engraved jewelry.
• Name jewelry and other personalized pieces.

Choosing a standard ring size or gold color from the options listed on a product page does not make an existing collection design non-returnable.

Damaged or Incorrect Items

If your jewelry arrives damaged or you receive an incorrect item, please email info@sillyshiny.com so I can help resolve it.

Nothing in this policy limits your statutory consumer rights or any return, refund, or other remedy required by applicable law.

If you have any questions before ordering, please get in touch. I’m happy to help you choose.

Kind regards,
Shanie
Silly Shiny Diamonds