Shipping | Returns | Exchanges

Please note that Silly Shiny Diamonds is a small jewelry studio; most pieces are made to order, so please ensure you are satisfied with the jewel you're looking at before purchasing. If you are hesitant and have any questions, please get in touch with us. I'll get back to you right away and ease your mind. I also recommend confirming the appropriate size and gold color of your rings before placing your order online.

Shipping.

I offer free shipping worldwide!

Each piece is individually handmade here in TLV, and as a result, it may take three to five weeks to ship.

If you need a piece by a specific date, please contact me shanie@sillyshiny.com before placing your order, and I will do my best to accommodate your request. 

Pieces are shipped via FedEx or DHL with insurance. 
Once your item is shipped, tracking information will be sent, as a signature is required upon delivery.

For items shipped to the USA valued at over $2,500 USD, clients must fill out a one-time 'Importer identity form' within five days of being contacted by FedEx. 

All items may be subject to import fees, depending on your local laws and customs. Buyers are responsible for all import fees that may occur. 

Silly Shiny Diamonds is not responsible for any shipping delays caused by the shipping carrier. 

Returns & Exchanges

I want you to feel confident choosing your jewelry and love it when it arrives.

Jewelry from our existing collection can be returned. This includes pieces made to order in your selected ring size and gold color from the options offered on the product page.

If you change your mind, please email info@sillyshiny.com within 14 days of delivery to request a return and receive instructions.

Jewelry must be unworn, in its original condition, and returned with all original packaging and accompanying documentation. Please contact us before sending anything back.

Custom & Personalized Jewelry

Pieces created or personalized especially for you are final sale and cannot be returned or exchanged due to a change of mind. This includes:

• Custom designs created to your specifications.
• Special changes to an existing design.
• Engraved jewelry.
• Name jewelry and other personalized pieces.

Choosing a standard ring size or gold color from the options listed on a product page does not make an existing collection design non-returnable.

Damaged or Incorrect Items

If your jewelry arrives damaged or you receive an incorrect item, please email info@sillyshiny.com so I can help resolve it.

Nothing in this policy limits your statutory consumer rights or any return, refund, or other remedy required by applicable law.

If you have any questions before ordering, please get in touch. I’m happy to help you choose.

Kind regards,
Shanie
Silly Shiny Diamonds