♥ When can I expect my items to be delivered?
At Silly Shiny diamonds (unless it is states otherwise) each piece is handmade and custom made for each order therefor please allow 3-5 weeks to create your beautiful item.
♥ Do you offer financing?
Silly Shiny diamonds offer up to 6 installments, we start creating your beautiful piece after the first payment is placed, and ship it to you after the last one is placed. If you are willing to pay this way - please message us now.
♥ Where do you ship to & what are the shipping costs?
Silly Shiny Diamonds jewelry ship worldwide and shipping is completely free!
You get the best shipping service exists!
All orders shipping comes with tracking.
Orders value of under 500$ are shipped with EMS Israel Post by default.
Orders value of over 500$ are shipped with Fed-Ex / DHL first class shipping by default!
♥ Do you charge Customs fees & duties charges?
Shipping is free however import duties & fees that may apply in your country are not included in total sums, because each country has different rules we can’t predict duties & fees & therefor we don’t calculate it into our jewelry total sums.
You can check your country duties & fees with your local post office / fedex.
Israeli clients please note - 17% VAT non-inclusive.
We are happy to say from our experience that clients from USA don’t have any customs or fees.
♥ Buyer Responsibility Deities and fees
all shipments (*and specially France)- buyers are responsible for any fees / duties that may apply & must release package from customs independently 5 days with in arrival to the country.
In case package returns to sender due to decline to release from customs- buyers responsible for any charges, fees & duties that may apply on return back.
♥ I have placed my order, when can I expect to receive it?
All our jewelry are handmade per order, it usually takes about 3-5 weeks from the time you've placed your order until you have it in your hand.
Custom orders can take 4-6 weeks.
♥ Can you do custom or personalized orders?
We love doing custom design projects - Share with us your dream ring / design idea - we can make it happen! Contact us now for more information.
Most rings center stones can be personalized!
Diamonds, morganite, sapphire, tanzanite, opal, rubies and more….
Please note customized orders are final sell and cannot be cancelled or returned.
♥ What is your extra special something ?
Other than our exquisite design, implacable craftsmanship & amazing prices, we offer complimentary IGL jewelry certificate with evaluation, our clients can request with every purchase over 500$. Please note it is not done automatically, it is per client's request when ordering.
Issuing certificate takes additional 2 business days once we've finished crafting your beautiful piece, so please make sure to order with enough time is advance.
♥ Sizing details
We recommend that you confirm the appropriate size for your rings prior to placing your order online.
If you are not sure about your ring size, or if you are buying a ring as a surprise and don't have the ring size - contact us now and we will help you out!
If you have any concerns regarding future ring sizing - please contact us.
Ring sizes tools can show up to 1 size up or down different size, depending on the size tools used.
♥ Gift wrapping and packaging
All our orders are shipped in our Silly Shiny Diamonds signature box!
We offer a 6 month warranty on all of our gold and diamond jewelry. If anything comes up - were always here to help you.
We can't be responsible for damage done to your jewelry by another jeweler. If you have a jeweler work on the jewelry in any way, example: ring sizing, your warranty is void.
There is no warranty for breakage/damage/loss for diamonds, gemstones or lab created stones. If you want your center stone or jewelry covered against theft, loss, damage, or more - You can insure your jewelry through your home owner's Insurance.
Our warranty applies only to the original buyer, and does not include shipping services.
♥ What is your return or exchange policy?
Please note that Silly Shiny Diamonds we are a small jewelry studio, all pieces are made to order, so please be sure of the piece you’re looking at before you purchase! If you are hesitant and have any questions, please contact us! We’ll get back to you right away and ease your mind. We also recommend that you confirm the appropriate size and gold color for your rings prior to placing your order online.
We accept returns, please contact up to 7 days from delivery to let us know.
We will give you the return address and will refund the amount minus shipping (75$) once we receive the piece back.
Please note you will be responsible for paying for your own shipping costs for returning your item.
Pieces that were bought on sale are final sale. Can not be return or cancelled.
We will not cover any potential custom & handling fees charged on packages sent to us not according to our shipping instructions.
To be eligible for a return, your item must be unused and in the same condition that you received it.