Shipping | Returns | Exchanges
Please note that Silly Shiny Diamonds is a small jewelry studio; all pieces are made to order, so please be sure of the jewel you're looking at before purchasing! If you are hesitant and have any questions, please get in touch with us. We'll get back to you right away and ease your mind. We also recommend confirming your rings' appropriate size and gold color before placing your order online.
We offer free shipping worldwide!
Each piece is individually handmade here in TLV, and because of this, it may take three to five weeks to ship.
If you need a piece by a specific date, please get in touch with firstname.lastname@example.org before you place your order, and we will do our best to accommodate your request.
Pieces are shipped via FedEx or DHL with insurance.
Once your item is shipped, tracking information will be sent, as a signature is required upon delivery.
For items shipped to the USA valued over 2500 USD, clients must fill out an 'Importer identity form' five days from when contacted by FedEx.
* Silly Shiny Diamonds is not responsible for any shipping delays caused by the shipping carrier.
We accept returns; please contact us up to 7 days from delivery to let us know you would like to return or exchange your item, and we will give you instructions on returning the item you have.
Please note that you will be responsible for paying for your shipping costs for returning your item. We will give you the return address.
For refunds and if your item will be eligible for a refund; we will refund the amount minus shipping (75$) once we receive the piece back.
A refund will be issued minus shipping and restocking fees. A refund is not guaranteed if we are not contacted before the item is shipped.
To be eligible for a return, your item must be unused, and in the same condition you received it. must not show wear and tear, marks, scratches, or any damage.
Custom pieces, engraved pieces, sale items, and items broken or damaged after receipt are excluded and can not be returned, refunded, or canceled.
We will not cover any potential customs & handling fees charged on packages sent to us not according to our shipping instructions.